Returns Policy

Due to the nature of our products, we do not accept returns, exchanges or issue refunds.   

All of our products are made in small batches for our customers. Therefore, please be aware that all sales are final and cannot be exchanged or returned.  PLEASE select your products carefully. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.

We will replace the entire product if the packaging is damaged during shipping.  Unused product should be returned after contacting our customer service team within 24 hours of delivery in order to receive instructions. 


We ship internationally. Shipping cost will vary.  A few countries via our standard shipping methods do not offer tracking.  Your order would be placed at your own risk. 

Experience a Better Way to a GREAT CURLY HAIR DAY!  We believe that you and your hair deserve only the very best.   We only use natural ingredients in our products.    

No matter if you are transitioning from relaxed or heat damage hair,  or have you recently big chopped, or you have been natural for years...Up North Naturals will give you the softness and moisture your hair craves.  

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